Frequently Asked Questions (FAQ)

Having an account with LEEANN.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you proceed to checkout.

You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

By creating an account, you will be able to:

1. Checkout faster by saving your address in your Address Book
2. View your order status and history under My Purchases & Returns
3. Save your favourite items in your Wishlist
4. Receive the latest news on Promotions, New Arrivals and Online Exclusives

We want you to love your LEEANN purchase. If you are dissatisfied with the item(s), return it within 14 days of receiving your order.

1. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
2. A final inspection will be done to ensure all items are in their original condition before processing your returns
3. Returns that do not meet our policy will not be accepted and will be returned to you at your cost

It may take around 7 - 14 working days after receiving the return parcel. Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. The amount will be refunded back to your original mode of payment.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.